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You're half right. Ticket sales do show good. However, to the decision makers, empty seats don't show up at all unless it represents an unpurchased ticket. And even in their worst season, last year, 97% of the seats were associated with a purchased ticket.
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I don't think the decision makers are blind in that regard. I'm sure they're happy they got their money but if corporations are purchasing tickets that aren't getting used, then they will reduce the amount of tickets being purchased. Winning will solve a lot of these issues but there's no denying that fans have been unhappy about what's being put on the field and are not showing up. Throwing around sales numbers to illustrate how well the Rams are being supported is misleading. The fans aren't supporting them and those blocks of tickets were likely sold before the season even started.
Of course, we're talking about a management situation that said something along the lines of "it's too expensive to go to the Super Bowl" so it doesn't really matter what makes sense or whether the fans are supporting the team or not.