Looking for Help

***RAMMAN68*** · -06-26-2004

I've got a problem that maybe someone on this board can help with. I was the victim of a virus attack a week ago and had to recover my OS. I'm running XP, but the problem I now face is with my Norton Internet Security. I had to reload it and now it will not operate. Every time I try to configure my settings it does not respond. To make things worse, I can't view the internet with it installed. I've been to the Symantic web site but there is no help on this.

***Curly Horns*** · -06-26-2004

Although I can fix just about anything if I can get my hands on it, including your computer, it is pretty hard to help you from a message board position. I wouldn't have nortons software if they paid me. If you can get online without it I would suggest deleting it from your machine and looking for something else in the form of protection. How did you get the virus?

***thoey*** · -06-28-2004

Originally Posted by RAMMAN68

I've got a problem that maybe someone on this board can help with. I was the victim of a virus attack a week ago and had to recover my OS. I'm running XP, but the problem I now face is with my Norton Internet Security. I had to reload it and now it will not operate. Every time I try to configure my settings it does not respond. To make things worse, I can't view the internet with it installed. I've been to the Symantic web site but there is no help on this.

Ramman68, the following is a free computer support forum that I belong to:

http://forums.techguy.org/

They can probably help you resolve this...

Hope that helps...

***RAMMAN68*** · -06-29-2004

Thanx for the help Terry.

***thoey*** · -06-30-2004

Just let me know if they are able to help.

***adarian_too*** · -06-30-2004

I know you said you recovered your OS but if you are running XP and used the Restore feature to get to a previous state, then I think you still have a virus. Some of the more vicious ones will prevent anti-virus software from running properly. Unless you reformatted your HD I wouldn't be convinced you got rid of the virus entirely. And I'm not sure that would do it either.

If you have NAV, you should know the www.symantec.com website has a lot of good detail on viruses and if you type in the virus that was found on the machine it will give you particulars it and on disabling the "restore" feature in XP before running a virus removal tool - which is separate from running the anti-virus software. You may need this tool to help get rid of those pains.

If that doesn't narrow it down, a search on Google using something like - "viruses disabling anti-virus software" might give you another approach. I'm thinking you still have a virus residing in memory which could have been embbed in a "previous good restore version".

Keep us up to date. Curious as to what it turns out to be.