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if you are having site issues

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  • if you are having site issues

    1. Site access problems and fix methods, troubleshooting guide
    Sometimes members may get messages like "security token was missing" or other glitches with our site software, your PC/Mac, or your internet connection.
    Fundamentally the cause of most problems is usually corrupt data in the cache/cookies or your site session.
    The following process will fix 99% of these issues.
    1. Logout of
    2. Clear your cache
    3. Delete any AP cookies (or all cookies)
    4. Close the browser
    5. Open the browser
    6. Login to AP
    It sounds like black magic - and it is to a point - but this process should sort most problems.
    This process also applies to issues with other sites.
    If the above process does not solve your problem you may wish to try the following additional steps:
    9. Shutdown your PC/Mac
    10. Restart your router/modem
    11. Restart your PC/Mac
    In addition to the above you may find that browser plugins and extensions can cause issues.
    Try temporarily disabling plugins to see if things improve.
    Also ensure you have the latest version of your browser installed.
    1. A few other things that can help.
    1. CCleaner - Optimization and Cleaning - Free Download Ccleaner is a good way to clear the cache
    2. Security settings.
    Settings, especially in IE, can be set too high and if you don't allow cookies from St. Louis Rams at the site may have issues.
    3. If you use NoScript or similar plugins in Firefox you may have issues as the site does use Javascript

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